New website launch revolutionises user experience with enhanced self-service and tailored preferences

The National Association of Local Councils (NALC) is excited to announce its new website is designed to revolutionise user experiences by offering self-service options and personalised content tailored to user preferences.

One of the standout features of this new website is its robust self-service capabilities. Gone are the days when users had to rely on customer support for every little query or adjustment. The platform offers a comprehensive dashboard where users can manage their accounts, update personal information, set contact preferences and eventually track real-time service requests.

Another major highlight of the website is its advanced personalisation engine. By users' setting their topics of interest, the site can tailor content to each individual. This not only enhances the user experience but also ensures that visitors find what they need faster and receive updates on their chosen topics.

Understanding the growing concern over data privacy, the website employs state-of-the-art security protocols to protect user information. Additionally, users have complete control over their data by requesting access anytime and can manage their cookie preferences. Security is essential, and the site enables users to manage their security settings and opt-in for multi-factor authentication. We are also committed to maintaining our Cyber Essentials certification.

The new website not only empowers users to manage their accounts independently but also treats them to a tailored, efficient experience that caters to their individual needs, while also catering to both tech-savvy and novice users.

Parish and town councils, councillors, clerks and council staff can create an account from 7 October 2024 and gain access to exclusive member benefits.